24/7 Uptime – how, when and where it’s needed.

We Support IT

At ENTIIS, we strive to provide you with an unparalleled level of support. Whether you’re faced with a business-critical issue, or simply want some information about your products, help is just a quick phone call or email away.

We can Help

To better serve your needs, ENTIIS support systems feature:

  • Single number support hotline
  • Local In-country support
  • Vendor co-ordination until issue is resolved
  • Customised service levels based on your needs
  • Two levels of support services
    • Level 1 : Problem resolution through telephone and email
    • Level 2 : ENTIIS will dispatch a site engineer to work on the resolution of the issue. If the issue needs vendor intervention, ENTIIS will co-ordinate with the vendor until the issue is resolved.
  • Support during business hours, as well as non-business hours, on request
  • Full tracking and reporting of the issue
  • Diagnostics, problem resolution and call/ log management during your support call

Troubleshooting a system issue? Leave it to our on-site engineers.

With an in-depth understanding of multi-platforms and of your unique IT environment, an On-site System Support Engineer can be an invaluable part of your IT team, providing the following services:

  • On-site troubleshooting and operational diagnosis
  • Assistance in testing product features and functionality
  • Informal technical and product training

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