Transform your IT to tackle any workload, at any scale, to meet every business goal

We Manage IT

You’ve made significant investments in the IT infrastructure of your business. Making the right business decisions going forward, therefore, is crucial. Business Service Management tools can help in making these critical decisions through consolidated, correlated real-time information. Transform your business via unified information that enables you to take action, implement policy-based automation, improve service and reduce costs.

We can Help

Our Business Service Management (BSM) solutions help businesses achieve real-time visibility of all business processes, from resource management to service level management. These include:

Network & System Management

Get integrated, proactive fault and performance management for end-to-end service assurance of multi-vendor, multi-technology converged networks. This highly-scalable solution has been successfully implemented in large enterprises, telcos and service providers worldwide, and features:

  • Root cause and impact analysis
  • Intelligent performance insight
  • Predictive capacity planning
  • Automated service reporting

Application Performance Management

Working with modular, distributed, interlinked and multi-sourced applications is common in any business. Prevent application performance management issues that can affect end-users and thereby, hurt the reputation of your business through our application performance management solutions. Keep your applications running smoothly and improve troubleshooting and performance reliability through performance analytics, deep diagnostics to ensure an optimal end-user experience, right now and always.

End-point Management

As companies grow, endpoint quickly become a challenge that keeps getting harder to tackle. BYOD and mobility have easily tripled the workload of having to track, secure and monitor an ever growing number of connected devices. Our End-point Management Solutions can give you a complete, company-wide view so that you can manage thousands of endpoints with ease.

Service Desk Management

To improve the quality and responsiveness of IT support for incidents, problems, changes and configurations, your business needs to automate its service desk, self-service capability, knowledge management and root cause analysis. Our Service Level Management solutions enable you to negotiate, define, manage and improve the quality of your IT services at acceptable costs .

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